Conditions for exchange:
1. As a company policy we do not provide refund on any product sold. Once LOJEANE pieces
are sold they can be exchanged for replacement on a store credit (after deducting the delivery
charges) on the website.
2. Our exchange policy follows the pattern of one week, which means that you can request an
exchange for your items within 7 days of delivery of the product. Please send us an email to
wecare@lojeane.com with order no. and attach an image of the piece purchased.
Once you have mailed us, please ship out the pieces to the following address :
B-70 SURAJMAL VIHAR , SHAHDRA
DELHI-110092
The cost of shipping the product back to us to be born by you.
3. Sale items can neither be exchanged nor be refunded. For other products(s) a credit note is
issued .
4. Please ensure that the product is in its original condition (unworn, unused, unwashed,
unaltered, undamaged and retaining the original tags, and packaging and boxing.
- Product(s) which show signs of wear and/or being worn before will not be eligible for any
exchanges. - The original invoice as shipped with the initial order must be sent back with proper packing in
case of exchanges. The hangtags should be intact as original.
LOJEANE reserves all rights to inspect the condition of the product before processing any returns or
exchanges. However, if the item is not eligible for return as per our team then the customer has to
arrange a reverse pick up and no credit note will be provided in such a situation. If the client wants
us to arrange a reverse pick up then kindly let us know and we can do the same at a charge.
If the product is damaged or a wrong product is delivered to you, kindly mail us
at wecare@lojeane.com with atleast 3 pictures of the product for our team to analyse within 48
hours of the delivery of the product and we shall arrange a reverse pick up. The amount including
the shipping charges will be credited to you as a store credit.
Cancellation policy:
An order can be cancelled within 12 hours of placing the order. If this is the case then the amount
paid will be refunded to you .
For International orders:
We don’t have a cash on delivery option for international orders. All international orders will witness
certain import duties and we do not take up any responsibilities for the same.